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my大象传媒 Update Tips

You may have noticed that my大象传媒 was upgraded on Sunday, March 12, 2017. Along with the upgrade we gave it a makeover to help make the things you use most easier to find and get to quickly.

The Dashboard

The new dashboard will be the first page you see. Depending on your role at 大象传媒, you鈥檒l be able to do things like: access your course(s), check your grades, check your email, enter grades, submit time/leave requests and a few other items that you use regularly.

The Pages

In addition to accessing services from the dashboard, you can also select a page on the top menu that suits your needs. These pages will look similar to the old my大象传媒, but we鈥檝e cleaned them up to make it easier to find what you need there as well. Are you seeing a theme?

Tips / troubleshooting

With every technology update, there are bound to be a few glitches along the way. We are working to fix any issues that arise as quickly as possible in order to not disrupt your ability to learn or work. That being said, a quick trick to try if you are encountering issues is to clear your cache. Some of you may have never attempted this before, so we鈥檒l walk you through it. First, determine which browser you are using. Internet Explorer, Chrome, Firefox, and Safari are the most common. Follow the instructions below for the browser you are using.

Internet Explorer

  1. Click on the Gear Icon in the top right corner of the page.
  2. Select 鈥淭ools,鈥 then 鈥淪afety鈥 and then 鈥淒elete Browsing History鈥
  3. Make sure 鈥淭emporary Internet Files鈥 and 鈥淐ookies鈥 are checked. You may also want to check the box to 鈥淧reserve Favorites website data鈥 so you won鈥檛 lose that information.
  4. Click 鈥渄elete.鈥

If you have IE 11, you can also try clearing your cache through the developer tools.

  1. Click on the Gear Icon once again.
  2. Click on 鈥淔12 developer tools.鈥
  3. In that window, you can then select 鈥淐ache鈥 and then 鈥淐lear browser cache.鈥
  4. Confirm and you are all set.

Chrome

  1. Click the 3 vertical dots in the upper right corner of your screen.
  2. Select 鈥淢ore Tools鈥 and then 鈥淐lear browsing data.鈥
  3. Make sure 鈥淐ookies and other site and plugin data鈥 and 鈥淐ached images and files鈥 are selected.
  4. Click on 鈥淐lear browsing data.鈥

Firefox

  1. Click on the 3 horizontal lines in the upper right corner of your screen.
  2. Click on 鈥淧references.鈥
  3. Select 鈥淎dvanced鈥 in the menu on the left.
  4. Select 鈥淣etwork鈥 in the top menu under 鈥淎dvanced.鈥
  5. The second option should be for 鈥淐ached Web Content,鈥 click 鈥淐lear Now鈥 on the right in that section.

Safari

  1. Click on 鈥淪afari鈥 in the upper left side of the screen.
  2. Click on 鈥淧references鈥 in the menu.
  3. Click on 鈥淧rivacy鈥 in the menu.
  4. Click on 鈥淢anage Website Data.鈥
  5. Once that loads, click on 鈥淩emove All鈥 and then 鈥淩emove Now.鈥

If you have a browser we didn鈥檛 mention or a version that isn鈥檛 quite the same as these instructions and you need more guidance, check out . You could also try logging out and back in again. Sometimes this is enough to clear your cache and help prompt those items to correct themselves.

Help

We鈥檙e here to help you, so please let us know if you are encountering issues. If you can鈥檛 login or access something you need, please contact the helpdesk or our Admissions office. Helpdesk: 1.888.800.9198 大象传媒 Admissions: 303.797.5621 or admissions [at] arapahoe [dot] edu (admissions[at]arapahoe[dot]edu). If you wish to leave feedback about the new my大象传媒, login and click on the Feedback Survey link at the top of the Dashboard.

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